Frequently asked questions
Hire period and minimum hire
How long is your hire period?
Is there a minimum hire amount?
Can I pick-up my order from you?
For large orders, a labour fee may be charged for warehouse pick-up and returns, however for most orders, there is no charge to collect from us.
Only covered vehicles such as vans and trucks can be used for collections – see below for requirements.
A bond is required for all warehouse collections. Bonds start from $200 and are calculated on the value of goods being hired. The bond is refundable as long as nothing is damaged. The bond is paid in addition to the damage waiver. The reason we do this is because our furniture collection is a labour of love collected over many years. We want to protect it so it can be enjoyed by as many people as possible. We have found that asking for a bond increases the amount of care taken by hirers when transporting themselves.
Pick-ups and returns take place within Good Day Rentals’ business hours:
Monday, Tuesday, Thursday, Friday 9.30am – 4.00pm
Pick-up and returns must be booked in, and take place within a 30-minute block. Other times and days by prior arrangement. For out of hours requests, an additional fee may be charged.
Where is your warehouse?
We are open by appointment only.
Finding us can be a little tricky – enter from Proximity Drive and go through the gates. We are 100m down on the right. See the map below:
What do I need to bring to collect from your warehouse?
- Appropriate vehicle – covered vehicles only, such as vans and trucks
- Straps and/or ropes
- Blankets and fabrics to protect the items
You will need straps or rope to secure the items, even if they are going in the back of a van/truck.
We cannot provide these items so they must be brought with you. If you do not have an appropriate vehicle (including if your vehicle is too small) and accessories, we reserve the right to withhold your order. Withheld orders will not be refunded.
What are your pick-up and return hours?
Monday, Tuesday, Thursday, Friday 9.30am – 4.00pm
Other times and days by prior arrangement. Pick-up and returns must be booked in. Collections/returns outside of our business hours may incur additional fees.
Delivery and set-up
Do you offer delivery?
We provide two hour delivery and collection windows. For example, we will deliver between 10am – midday. If you require a specific delivery time, an additional charge may be added to your order.
For wedding ceremonies, we usually deliver and set-up by 30-45 mins prior to your ceremony and pack up around 30-45 minutes after your ceremony to give you time to have photos and chat with your guests without people moving furniture. If you require more time, just let us know when you are enquiring.
Is delivery included in the hire price?
What time will my delivery arrive?
For wedding ceremonies, we usually deliver and set-up by 30-45 mins prior to your ceremony and pack up around 30-45 minutes after your ceremony to give you time to have photos and chat with your guests without people moving furniture. If you require more time, let us know when you are enquiring.
Can you set my event up?
Yes. Set-up and pack down is $50 per hour per staff member. You can request set-up and pack down when making an enquiry. Every event is different, so we work out the exact charge as part of your quote.
For wedding ceremonies, set-up in included in the delivery fee.
We require detailed drawings, instructions, maps and photos for all set-up requests, so that we get it exactly right for you. We will ask for this about a month out from your event.
What if it rains on my wedding day? Will I get a refund?
Cancellations due to rain or other annoying weather fall under our regular cancellation policy which you can view on our Terms and Conditions page, item 5.
What is your cancellation policy?
Our cancellation policy can be found on our Terms and Conditions page, item 5.
Can I come and see the furniture?
Our website photos are very true to the real life products, and if you click on each product, you will find their dimensions and any other pertinent information.
If you have specific questions about a product, we are super happy to answer your questions on the phone 03 7018 8509 or ask as part of your enquiry!
Caring for furniture while it is in your care
My venue has no storage. Can the furniture be left out overnight?
Do I need to clean the furniture before returning?
If a substantial cleaning job is required, you may be invoiced for the work.
Wedding arches and backdrops need to be free of all flowers and additions prior to collection or a cleaning fee may be charged.
Quotes and orders
How do I get a quote?
How do I place an order?
Once you have received your quote, review it and make sure it’s what you want. Then let us know that you would like to go ahead with booking. We will send you an invoice for a 40% deposit (or if the event is less than one month away, for the full amount).
The balance is due 14 days from your event. We will be in contact about a month before your event to finalise your order, which involves:
- Signing your hire agreement online if you haven’t signed it already
- Confirming your details
- Paying the balance
Can I change my order?
Adding items to your order is no problem, if the items are available on your event date.
The short answer is no. The long answer is: when you pay your 40% deposit to secure your order, you are entering into an agreement with Good Day Rentals where we hold those items for you and not hire them to anyone else. If you decide you don’t want those items, they will still need to be paid for, as per our terms and conditions because we have most likely turned down other enquiries to hire them because they were on hold for you.
We are not monsters, just a small business trying to succeed so we trust you understand. We will try to assist you to choose the right things for your event up front and will allow changes in some circumstances
What is a damage waiver and is it refundable?
A damage waiver is an industry standard 7% fee payable for each order to cover all costs related to the normal wear and tear to the hired equipment. The waiver doesn’t apply to any other damage. So if someone dances on a chair and it breaks (yes, this happens!) or if something ‘disappears’ from your event, you will be invoiced for the full replacement cost. For full details, refer to our terms and conditions.
Do you have packages?
Yes! For hire, you can find some common packages on our hire packages page. For styling, get in contact through our styling enquiries page and we’ll send you our styling brochure.
We can also create a package to suit your event. Send us an enquiry or call us on 03 7018 8509 to have a chat about your needs.
Can I alter your packages?
Yes, no problem. We have simply put together a few of the most common packages people might use to save you having to get out your calculator, but a package can be tailored just for you.
© 2018 Good Day Group Pty Ltd ABN 54 612 840 338